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Genesys Case Study

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Reducing Time to Security Incident Detection in a Complex Environment About Genesys Genesys provides an all-in-one Cloud Contact Center Solution. Its PureCloud solution is built on state-of-the-art technology to allow organizations to deliver exceptional customer experiences, easily. Genesys, a global provider of cloud services for customer engagement, communications, and collaboration, decided to transition their applications and workloads over to Amazon Web Services (AWS) and leveraged services such as Amazon Elastic Compute Cloud (Amazon EC2), Amazon Simple Storage Service (Amazon S3), AWS CloudTrail, Elastic Load Balancing, and Amazon Relational Database Service (Amazon RDS) for greater scalability, flexibility, and simplified management. The new environment, supporting Genesis' PureCloud solution, was 100% cloud-native and microservice-based. Challenges While this transition brought efficiency, flexibility, and scale benefits to the organization, the operations and security teams now faced the challenge of ensuring complete security and compliance across an ever changing environment. The team required continuous, host-level visibility into who is doing what, where and when. After using OSSEC for a short time and not getting the visibility and agility they needed, the team began the search for a cloud security solution that was purpose-built for visibility and detection across elastic cloud and hybrid environments. Solutions As the team transitioned to running its applications and workloads on AWS, they started using Threat Stack and immediately gained visibility into what happens when a new microservice is deployed. "Threat Stack can handle our rapid approach to deployment," Sexton said. "We don't deploy code to an existing server. Instead, we spin up a new microservice on a new server, go through the configuration management process, and tear down the old server. Threat Stack helps us throughout this process." Another great thing is that Threat Stack can be completely customized for your environment to understand an environment's

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